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Welcome to Orgoveda (“Company”, “we”, “our”, “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website www.orgoveda.com (“Website”) and all products, services, features, and content offered through it.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using the Website immediately.

1. Acceptance of Terms

By visiting, browsing, registering, or making a purchase on Orgoveda, you confirm that:
  • You are at least 18 years old
  • You are legally capable of entering into a binding agreement
  • You agree to comply with these Terms, our Privacy Policy, and any additional guidelines posted on the Website

2. About Orgoveda

Orgoveda offers natural wellness, incense, skincare, and ritual products that are handcrafted, eco-friendly, and ethically produced. All products sold comply with Indian laws and any relevant international regulatory requirements for export.

3. Website Usage

You agree not to misuse the Website in any of the following ways:
  • Attempting to access secured server areas
  • Uploading harmful code, malware, or bots
  • Using the Website for unlawful, abusive, or fraudulent purposes
  • Copying, scraping, or duplicating content or product descriptions
  • Interfering with website operations or security systems

We reserve the right to block or restrict access to any user violating these rules.

4. Account Registration

Creating an account on Orgoveda is optional but may be required for specific features (order tracking, subscription management, etc.).

When creating an account, you agree to:

  • Provide accurate and up-to-date information
  • Maintain confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account

We are not liable for unauthorized account access caused by your negligence.

5. Product Information & Disclaimer

We strive to provide accurate product details, images, ingredients, and benefits. However:

  • Colors at times may appear slightly different due to device display settings
  • Fragrance intensity may vary from batch to batch due to natural ingredients
  • Handmade products may have minor variations in shape, size, or texture

6. Health Disclaimer:

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.   
Consult a healthcare professional if you have allergies, sensitive skin, or health concerns.

6.1 Pricing

All prices listed on www.orgoveda.com are in INR (₹) unless stated otherwise.
 We reserve the right to modify pricing at any time.

6.2 Payment Options

We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

All payments are secured through trusted third-party payment gateways.

6.3 Order Acceptance

Your order is confirmed only when:

  1. Payment is successfully processed
  2. You receive an official confirmation email/SMS

We may refuse or cancel orders due to:

  • Payment failure
  • Inventory shortage
  • Incorrect pricing

Fraudulent or suspicious activity

7. Shipping & Delivery

  • Standard delivery timelines are shown during checkout
  • Delays may occur due to weather, courier issues, strikes, or unforeseen events
  • Orgoveda is not liable for delays beyond our control
  • Incorrect address entries may result in additional delivery charges

8. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy for complete details. In summary:
  • Returns are accepted for sealed, unused, undamaged products only
  • Refunds are processed to the original payment method
  • Return shipping costs may apply
  • Orders cannot be cancelled after dispatch

Consumable items like incense, soaps, powders, and dhoop cones cannot be returned once opened.