CANCELLATION AND RETURNS

Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please visit “My Account > My Order” section on the website. Click on “Cancel Order” button and select products to be cancelled. Post cancellation, the refund will be posted back via the original method of payment for all pre-paid orders

Returns

The following general returns policy is applicable to all items sold on orgoveda.com.

1. A product purchased on orgoveda.com  is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:

  • Product delivered is different from what was ordered
  • Product was received in a physically damaged condition or was found defective when package was opened.
  • The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.

All our packages come with “Sealed”, Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product, or missing accessories.

Please Note: Any product noticed as “Received in Physically Damaged Condition, Damage upon Delivery” or “Missing Accessories/Items in Box” has to be reported within 24 hours to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.

The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged

  • Handmade Soap
  • Incense Sticks
  • Dry Fruits

2. All items to be returned must be in their original condition along with the following.

  • Original Order Invoice
  • Original packaging with labels
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused

The associated return window and exceptions (if any) for returns as per category is defined below:

Product/CategoryReturn Window and Exceptions
Herbal Dhoop3 – 5 Days
Dhoop Cup3 – 5 Days
Herbal Bath powder3 – 5 Days
Herbal Face Pack3 – 5 Days

For any issues with products purchased via “Insta Delivery (less than 3 hours)”, customers can call 1800 1027089 number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above

Once returns are processed for these orders, only refunds will be initiated. There is no replacement on “Insta Delivery” orders.

How to generate a Return Request:

Please call our customer support center at 1800 1027089 or email us at  care@orgoveda.com  to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.